Instant Crash Alerts via SMS in KIRA — always know your fleet's status the moment an accident happens
When an accident happens to a rented car, every minute of delay means more uncertainty about the customer's safety and the vehicle's condition. The traditional model relies on the customer calling the company themselves — but a customer in shock from the accident, or unable to use their phone, won't make that call. KIRA launched instant crash-detection SMS alerts: the same device already installed to track your fleet detects the accident the moment it happens, and KIRA automatically sends your company an instant text — from a sender named "KIRA" — carrying the car's details, the customer's info, the exact crash location, and a live tracking link. You know exactly what happened and who to call, without waiting for anyone to call you.
The problem: who tells the company when a crash happens?
When an accident happens to a rented car, the traditional model depends entirely on the customer taking the initiative: remembering the company's number, being physically and mentally able to call, and doing so right away instead of hours later. In reality, a customer in shock from a crash — or injured, or simply overwhelmed — may never call at all, or call too late, after the critical window for intervention has already closed. And the company, for its part, knows nothing until that moment: not which car, not which customer, not where, not when.
This gap isn't just an operational inconvenience — it's a real hole in a company's responsibility toward its customers' safety, and in its ability to protect its own asset (the vehicle itself) as quickly as possible after any accident.
What are crash alerts in KIRA?
KIRA uses the exact same GPS tracking device already installed in your car — no extra hardware, no new installation cost. The device carries a collision sensor; the moment it registers a reading that suggests a possible accident, KIRA's systems automatically send your company an instant SMS, from a sender named "KIRA" — with zero human involvement, no waiting for anyone to open an app or check a dashboard.
The message arrives within seconds of detection, carrying everything your company needs to know immediately to act.
A real example: what your company actually receives
This is a real SMS actually sent by KIRA's systems (demo data, from an internal test):
Notice the message is built to be immediately actionable, not a generic notification:
- The car's full identity: make, model, and plate number — you know instantly which vehicle in your fleet is involved.
- The customer's name and a direct WhatsApp number: ready for immediate contact to check on their safety, with no need to dig through the contract or the system.
- The crash location plus a live tracking map link: you know exactly where it happened, and open the vehicle's live location with one tap.
- The exact detection time: date and time, so there's no ambiguity about when it happened.
Also notice the deliberate wording: "Potential accident alert" — the message tells you a possible accident was detected so you can verify and act immediately, not claim absolute certainty; a collision sensor can also register hard braking or a minor bump, and the final call and verification stays with your team.
Who gets the alert, and why twice?
The crash alert SMS goes to two numbers together: the phone of the branch the car belongs to, and the company's main line (sent only once automatically if they happen to be the same number, so there's no annoying duplication). This is a deliberate design choice: a crash alert shouldn't depend on one specific branch employee being available at that exact moment — if the branch is busy or the employee isn't around, the message still reaches management directly.
And because this is a safety alert, it is always sent, with no setting a company could accidentally disable — unlike other configurable notifications in the system.
Protection that can't be turned off by accident
Because this alert carries this much weight, KIRA protects it from accidental editing or deletion: it shows on the alerts page with a "Managed by KIRA" badge — your team can see it and be confident it's active, but no employee can disable or delete it by mistake while cleaning up or adjusting a different list of alerts. Your customers' safety isn't an optional setting that can be forgotten.
Who this is for, and how to get started
This feature is automatically active for every car linked to GPS tracking in KIRA — no manual setup or activation request needed. If your fleet is connected to the tracking system, you're already protected. Learn more about fleet tracking at KIRA in full — the live map, maintenance and document alerts, and everything that keeps you constantly aware of your fleet's status.